Agentic orchestration: Enterprise AI organizations have a deployment problem, not a platform problem — and most are calling chatbots agents

Enterprise agent orchestration is consolidating onto model-provider platforms, with Anthropic's Claude leading at 40% adoption, but most deployed 'agents' remain simple chatbot wrappers rather than true multi-step workflows. A significant gap exists between orchestration ambition and reality, as 71% of enterprises report that a quarter or fewer of their agents are genuinely orchestrated. Hybrid control planes are expected to dominate by 2026 to avoid vendor lock-in, while real-time fiscal control over token costs remains underdeveloped.